Help is Here

Web Questions

If you require assistance using our website, please send an e-mail to webcustservice@e-nva.com. This includes such issues as:

• Problems registering or logging in
• Forgotten user name/password
• Problems navigating the site
• Trouble finding needed information

Please help us serve you better by including the following information in your email:

• Your name and telephone number
• If you are a subscriber, please provide your date of birth
• If you are a provider, please provide your provider number along with the subscriber’s name
• The page or pages your question is regarding

One of our customer service representatives will be happy to help you.

Technical Help

If you are experiencing technical difficulties, please send an e-mail message to techsupport@e-nva.com. This includes such issues as:

• Problems accessing basic functions
• Getting an error page

Please help us serve you better by including the following information in your email:

• Your name and telephone number
• Computer operating system (e.g. Windows 10)
• The program you are using to access the internet (Browser name and version, e.g. Chrome 80)
• The page your problem is regarding (copy and paste the URL from the top of your browser (e.g. https://www.e-nva.com/nva/content/home/login-register.xhtml)
• If an error occurred, a complete description of what you did before the error. This will help us duplicate the problem.

Our technical support team will be happy to help you.