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Home >Plan Sponsors >Outstanding Service

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Outstanding Service

At NVA, we provide exceptional vision benefit services and high-quality subscriber and plan sponsor services. This commitment to service is why our clients remain with NVA year after year, as evidenced by our 99% client retention rate. We work closely with each client to meet their specific needs and to respond to ever-changing priorities.

From smooth and well-organized implementation to the introduction of major program changes, we strive for a seamless transition, while maintaining quality and thus ensuring a positive experience of your vision benefit by your subscribers.

Subscriber Services

  • 24 hour, 7 days a week access to benefit information
  • Toll-free telephone (888-682-2020) and Internet access (www.e-nva.com)
    • Check subscriber/dependent eligibility
    • Access benefit eligibility periods
    • View benefit descriptions
    • Print ID cards
    • Locate participating providers
    • Print direct reimbursement forms
  • Written communication material explaining the benefit that we offer (in Spanish upon request).
  • TDD (for those with difficulty hearing): 888-820-2990
  • Multi-lingual Service Representatives

Plan Sponsor Services

As a Plan Sponsor, NVA provides you with an Account Manager who will serve as your single point of accountability. Your Account Manager is well versed in all of NVA's services and processes. Their job is to ensure that all your needs are met to your satisfaction.

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