Login      About NVA     Sitemap     Help     
NVA. Get a better view
Information for SubscribersSubscriber RegistrationVision Care Benefits: A Great ValueLASIKContact LensesDirect Reimbursement Claim FormsDisease Management ProgramWellness
Vision Care ProgramsWhy Eye Care Benefits?Flexible Benefit OptionsMultiple Funding ArrangementsProvider NetworksOutstanding ServiceQuality AssuranceContact Lens Replacement ServiceLASIKDisease Management ProgramWellness
Information for Brokers/ConsultantsSubmitting a Request for ProposalWellness
Eyecare Professional BenefitsNew Eyecare Professional EnrollmentEyecare Professional RegistrationBenefits of EnrollingAbout the NVA Eyecare Professional NetworksContact Us
Home >Plan Sponsors >Outstanding Service
 

Plan sponsors image

Outstanding Service

At NVA, we provide exceptional vision benefit services and high-quality subscriber and plan sponsor services. This commitment to service is why our clients remain with NVA year after year, as evidenced by our 99% client retention rate. We work closely with each client to meet their specific needs and to respond to ever-changing priorities.

From smooth and well-organized implementation to the introduction of major program changes, we strive for a seamless transition, while maintaining quality and thus ensuring a positive experience of your vision benefit by your subscribers.

Subscriber Services

  • 24 hour, 7 days a week access to benefit information
  • Toll-free telephone (888-682-2020) and Internet access (www.e-nva.com)
    • Check subscriber/dependent eligibility
    • Access benefit eligibility periods
    • View benefit descriptions
    • Print ID cards
    • Locate participating providers
    • Print direct reimbursement forms
  • Written communication material explaining the benefit that we offer (in Spanish upon request).
  • TDD (for those with difficulty hearing): 888-820-2990
  • Multi-lingual Service Representatives

Plan Sponsor Services

As a Plan Sponsor, NVA provides you with an Account Manager who will serve as your single point of accountability. Your Account Manager is well versed in all of NVA's services and processes. Their job is to ensure that all your needs are met to your satisfaction.


  Home    |    About NVA    |    Contact Us    |    Privacy    |    Terms of Use    |    Sitemap    |    Help
1998-2017 National Vision Administrators, L.L.C. All rights reserved.