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Subscribers
For questions regarding such issues as your benefits, eligibility or claims, please contact 800-672-7723 or service@e-nva.com.

Providers
For questions or information, please contact 888-682-2020 or providers@e-nva.com.

Plan Sponsors and Brokers/Consultants
For questions or information, please contact 973-574-2494 or marketing@e-nva.com.

Web Questions
If you require assistance using our web site, please send an e-mail message to webcustservice@e-nva.com. This includes such issues as:

  • Problems registering or logging in
  • Forgotten user name/password
  • Problems navigating the site
  • Trouble finding needed information
Please help us serve you better by including the following information in your email:
  • Your name and telephone number
  • If you are a subscriber, please provide your date of birth
  • If you are a provider, please provide your provider number along with the subscriber's name
  • The page or pages your question is regarding
One of our Customer Service Representatives will be happy to help you.

Technical Help
If you are experiencing technical difficulties, please send an e-mail message to techsupport@e-nva.com. This includes such issues as:

  • Problems accessing basic functions
  • Getting an error page
Please help us serve you better by including the following information in your email:
  • Your name and telephone number
  • Computer operating system (e.g. Windows 7)
  • The program you are using to access the internet (Browser name and version, e.g. Internet Explorer 8.0)
  • The page your problem is regarding (copy and paste the URL from the top of your browser (e.g. https://www.e-nva.com/nva/content/home/JSLoginPage.jsf))
  • If an error occurred, a complete description of what you did before the error. This will help us duplicate the problem.
Our Technical Support will be happy to help you.

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